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Intelligent Claims & Case Management

Claims management software for property repair, building restoration and emergency response markets.


Pulse has been designed for the building repair and restoration market with focus on the insurance supply chain. However, the Pulse architecture has been designed to operate as a job management system which can be tailored for any market that requires multiple tasks to be handled at any one time in volume with data being collected and passed to a number of parties.

Property Repair

Building repair networks are the primary targets for Pulse especially those companies managing multiple claims throughout different parts of the country. The repair process can involve multiple contractors so management of the claim at every stage of claim supply chain is vital to meet supplier SLAs and manage margins.

Building Restoration

EDM Group Ltd has managed insurance claims for Rainbow International, the UK’s leading restoration company, for over 5 years. Having processed hundreds of thousands of insurance restoration claims, Pulse has been designed for restoration companies of all sizes based on a pay-on-demand pricing model through Software-as-a-Service (Saas) pricing.

Insurance Claims Management

Pulse is ideally positioned to help brokers and insurance companies to handle a multitude of claims and the various parties involved within their management lifecycle.


Pulse is being used to manage claims by some of the UK's largest flooring specialists, including Independent Inspections, to quickly process restoration or replacement work after a claim for damage. With direct links to flooring retailers, customers have the ability to use mandates (vouchers) at any High St outlets within a given network offering a wide range of solutions to all flooring requirements.


The drainage business requires the collection and management of detailed information including photographs and video footage. Pulse will manage large amounts of data through its hosted platform on behalf of the drainage company. The job management functionality within Pulse can be easily mapped against the drainage company’s workflow.

Housing Associations

Housing Associations require the repair and maintenance of their property portfolio on a regular basis through a combination of planned and reactive maintenance tasks. Pulse will enable Housing Associations to schedule planned maintenance tasks as well as managing reactive repairs through the job management system.

Glazing & Lock Repair

Pulse is built using a job management system that can be configured for any planned and response based industry including glazing and lock repairs.

Facilities Management

Facilities management companies are increasingly trying to manage their buildings more efficiently and Pulse is ideal to work with existing systems to add value through additional functionality including emergency response and mobile data capture.